Two Slashes

I’ve been a longtime user and fan of GrandCentral.  Being me, the ability to make sure that one phone number means near-constant contact is a very enticing one.  And the way Grand Central’s set up, it also works well as a privacy-protection number – you can let people reach you if you want, or forward them somewhere else if you don’t.

However, GrandCentral has one inherent flaw that I’m consistently running into when I hand the number out to people I know:  It only handles phone communication.  For a number that you’re supposed to hand out instead of your cell phone number (or any other number), it’s rather difficult to use that number for anything that isn’t strictly voice-based communications.  In other words…you can’t send or receive text messages with it.  In this day and age of people text-messaging and e-mailing each other from mobile devices left and right, it really kills the whole point of a forwarding number if it doesn’t forward everything with it – therefore leaving people like myself having to hand out the numbers we are “wrapping” with the GrandCentral number out to the people who need to get in touch with other ways.

GrandCentral has also been stagnant over the past few months following their acquisition by Google.  There are no invitations, so the only way to get an account is to reserve a number and pray that they admit you at some point.  Again, this is a bit of a deal-killer; for someone attempting to promote an open and free service, it’s really difficult for me to believe that without seeing any form of action taken.

I hate to be so negative, because from the inside, the service has been great (other than that “completeness” thing).  But if they really hope to get users, they need to start moving, open up to new users, and bring something new to the table.  Otherwise, they’ll get swallowed up in the vast sea of web services waiting to help people keep in touch.