Tag: First Call
When Support Lets Everything Crumble
by Nick on Oct.12, 2007, under Uncategorized
Tech support. Not one of the happier places for a geek of any kind to work, considering the fact that most people call up with a very poor attitude and about as much patience as a bull, and the dread of every consumer, knowledgeable or not, for fear of long hold times and the chance of getting someone who’s already irritated or has about a day and a half of total experience, mostly in topics unrelated to the product at hand.
When something happens, they’re your second stop, right after a more knowledgeable friend. We all know someone we can turn to for help with this or that (or perhaps you’re the person everyone turns to), and everything seems to work out in turn. But when they fail, the next stop is a bit of wasted time on the phone.
You’re probably wondering where I’m going with this, but if you’re going to know what I’m ranting about, you need a little backstory. So here goes…
